The aim of the course is:

• To introduce students to a philosophy of modern management, which, based on customer needs’ satisfaction, seeks to achieve the competitive advantage in the business environment.
• To encourage an understanding of the principles and practices of continuous improvement of the products and services quality and cost reduction.
• to present the core quality principles, methods and techniques used in business by employees’ total involvement in the frame of the Total Quality philosophy
• to educate students on the use of teamworking, quality management and control tools.
• to highlight the interdisciplinary area of total quality management,

Upon successful completion of the course, the student will be able to:

● Understand the concept of total quality and the need to apply it in the modern environment
● Understand the differences in Total Quality Management from the traditional approach of management
● Understand the concept of Total Quality as used by industry and service providers
● Understand the requirements, functions and conditions for implementing the main principles of total quality
● Adopt and adapt a total quality management framework including employees’ participation and quality circles, in order to resolve a specific business problem
● Compose a quality management toolkit and choose the right technique to make decisions that will improve the quality of products / services and introduce innovation.
● Select the appropriate qualitative and quantitative quality measuring techniques in complex business environments
● Distinguish the administrative / business factors that affect quality culture
● Propose the implementation of appropriate quality - certification programs
● Distinguish the administrative / business factors that affect total quality philosophy
● Identify potential problems in organizing individual parts of the business that run counter to predefined administrative policy.
● Discover the effectiveness or inefficiency of the internal organization of the departments, the existence of irregularities, fraud, weaknesses in the operation of natural and human systems.